If you’ve ever tried your hand at a small business on Instagram, or even just selling something on Carousell, you’d know it’s not easy.
Other than having to handle the work you do, you may also sometimes meet walking nightmares in the form of demanding customers.
Who may even expect you to walk miles to get to where they are.
“Karen” Aunty’s Crazy Requests
Khoo Jian Wei, a pastry chef based in Malaysia, took to Facebook to share some screenshots of a conversation he had with a certain customer.
Not only is he a chef at the Pan and Wine Restaurant, he’s also the co-owner of Ma Pomme, an online business selling apple tarts.
“Good morning, really a good morning to me,” he jested in opening the post.
“I think this MCO (Movement Control Order) really make lots of ppl crazy?” he wrote, referring to the strange customer he encountered.
The WhatsApp conversation screenshots showed a particular customer sending him a message to inquire about their apple tarts, saying that they saw it on Instagram and wanted a photo of it.
So Khoo gladly provided her with a screenshot of a photo of their apple tarts from their Instagram page, something she could have missed out on while scrolling through.
Okay, until there, it seems perfectly normal, right?
She then asked him about how much the tart was and its size, wondering how many apples they used to make a single one.
Khoo let her know that they use about three Granny Smith apples per tart which goes for RM60, exclusive of delivery fees.
“Only three apples? Why you all sell so expensive tart?” the self-proclaimed aunty questioned.
She added that she bought 14 apples for RM10 at the market yesterday, accusing him of overpricing the tart as three apples would cost RM2 according to her calculations.
I mean, he’s selling an apple tart that they made themselves, not just apples.
“Your Apple Got Gold?”
The aunty’s audacity only grew bigger as the conversation went on.
She asked why they couldn’t include free delivery fees, as she only stayed at Klang, while the chef was based in Setia Alam.
“You all earn so much!” she exclaimed with an angry face emoji.
Khoo managed to calmly explain to her that they used big apples unlike the small ones she probably bought, and that they use high-quality ingredients, leading to the price.
He also said that they make use of third-party delivery services and charge according to their delivery fees for the area.
Still, the aunty wasn’t satisfied with his answer, rudely asking “your apple got gold?”
However, she still wanted to place an order with them, telling Khoo that she wanted one at 12pm that day without any delivery fees.
It happened to only be almost 9am when she sent the message, so it really makes one wonder if she knows how apple tarts actually take time to make.
“Aunty try. If it’s nice, I will introduce to my friends, I got lots of aunties in my WeChat. If nice, I will send to them and promote for you,” she wrote.
Ah yes, the power of aunty networks.
Asked Chef To Walk For Over An Hour To Deliver It
The aunty proceeded to make even more weird requests, asking Khoo to make sure the tart was nice and delicious.
She also had special delivery requests not to press the doorbell when delivering, as her daughter was still asleep.
“She is tired from work, just call me until I pick up your call,” she added.
When Khoo asked where she stayed, she responded that she was in Klang Utama, claiming that it was walking distance from his location.
“Aunty used to walk to school, so just nearby and you don’t charge delivery fees ya. Will support you again if it’s nice!”
However, when Khoo checked on Google Maps just how far it was, he found that it would take an hour and 16 minutes to get to her location on foot.
FYI, that’s like asking someone to walk from Pasir Ris to Punggol.
He quipped in his post that if he walked an hour with the tart in the hot sun, it would become cooked or even end up burnt.
Khoo shared with SAYS that he eventually turned down her order, for it was too short of a notice for a business that usually takes pre-orders, among other things.
Customers like that are dime a dozen, so he remained unaffected by it, he said.
Since times are hard, we should support small businesses in the right ways.
If you also hate paying for delivery fees, why not make your own food instead? Check out this video where you can learn 10 instant noodles recipe ideas:
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Featured Image: Facebook (Jian Wei Khoo)